Servicizing: The Quiet Transition to Extended Product Responsibility
1999This study focuses on the environmental implications of an emerging class of product-based services, with emphasis on the business-to-business markets. Product-based services include the familiar—warrantees, maintenance agreements—as well as the less familiar—chemical management services, mobility services, furnishings management. It is clear that the simplest and most optimistic view—a service economy is inherently a clean economy—is insufficient and incorrect. This study builds on a number of case studies to recommend policy actions that can help ensure a sustainable path for the emerging service economy.